Customer-facing, billable role delivering consultative expertise on Nice CXone.
Configure CXone products per best practices and customer needs; coordinate teams.
Lead end-to-end project lifecycle, including time tracking and deployment.
Provide senior-level technical configuration and programming where required.
Drive architecture leadership and stay current in contact center tech.

🎯 Requirements

Experience in customer-facing Professional Services in CX or contact centers.
Strong database design, development, and data modelling skills.
Ability to lead architecture, analysis, design, and development.
Experience managing end-to-end project lifecycle: cost proposals and risk analysis.
Excellent client communication, stakeholder management, and professional presence.
Supervisory or mentoring experience on project teams.

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