Related skills
crm salesforce dashboards vitally📋 Description
- Oversee daily queue operations and SLA adherence.
- Monitor team activity and staffing to clear daily case volumes.
- Jump into the queue during high-demand periods and assist escalations.
- Engage with customers for NPS detractor outreach or complex resolutions.
- Lead the Pool Practice AMs, prioritizing workloads and SLAs.
- Support onboarding and ongoing training for new AMs.
🎯 Requirements
- 2+ years in Account Management, Customer Success, or Sales in SaaS/healthcare/dental tech.
- Manage a high-volume portfolio with quality and organization.
- Mentoring peers or informal leadership preferred.
- Strong written and verbal communication with empathy.
- Proficient in CRM/workflow tools (Salesforce, Vitally) and dashboards.
- Highly organized, proactive, and adaptable in a fast-paced environment.
🎁 Benefits
- Healthcare, dental, mental health support.
- Parental planning resources and retirement savings options.
- Generous paid time off.
- Country-specific benefits for where you live.
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