Lead Service Designer - Product & Experience

Added
11 days ago
Type
Full time
Salary
Salary not provided

Related skills

service design machine learning product design agile ai

๐Ÿ“‹ Description

  • Facilitate workshops and lead discovery for experience design strategies
  • Translate user needs into concepts, blueprints and prototypes
  • Create data-driven blueprints and journey atlases
  • Oversee design delivery, roadmaps, timelines and junior designers
  • Advocate for design across multi-disciplinary teams

๐ŸŽฏ Requirements

  • End-to-end digital product and multichannel design experience
  • Experience in Customer Journey Management including TheyDo
  • AI/ML experience on client projects
  • Strong storytelling, research and communication skills
  • Attention to detail and ability to manage multiple projects
  • Experience in agile teams within consulting or financial services

๐ŸŽ Benefits

  • Core Benefits: pension, health insurance, life cover
  • Mental health support and in-house care
  • Family-friendly policies and paid leave
  • Continuous learning: 40 hours of training annually
  • Healthcare access: online GP services
  • Extra Perks: Gympass, travel insurance
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