Lead end-to-end service design across multi-channel environments.
Define and frame complex service-level problem spaces.
Create service blueprints and journey maps linking frontstage and backstage.
Support organizational transformation to deliver coherent, user-centered services.
Apply systems thinking to map dependencies and risks in the service ecosystem.
Partner with executive leadership to align and influence decisions using research-backed insights.

🎯 Requirements

5+ years in client-facing UX.
3+ years of consulting experience.
Expertise with complex digital products and business logic.
Experience influencing mid-to-senior stakeholders.
Strong problem-solving and hands-on approach.
Experience working with global teams.

🎁 Benefits

Flexible remote-first work environment.
Global team with English daily usage.
Well-being programs and generous time off.
Career growth and development opportunities.
Equal opportunity employer valuing diversity.

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