Related skills
integrations workflow automation salesforce ci/cd apis📋 Description
- Own Salesforce production incidents, outages, and escalations; ensure uptime and resilience.
- Lead root-cause investigations across configuration, data integrity, and integrations.
- Manage incident response, problem management, change controls; drive post-incident reviews.
- Establish governance standards across configuration, deployment, environment, and security.
- Lead and mentor Salesforce engineers; promote documentation and escalation standards.
- Collaborate with stakeholders; translate issues into actionable plans; coordinate hotfixes/releases.
🎯 Requirements
- 5+ years of experience supporting Salesforce in production.
- Salesforce administration, configuration, and workflow automation.
- Workflow automation, Flows, validation rules.
- Role hierarchy, permissions, governance controls.
- Integrations, APIs, and cross-system dependencies.
- Proven experience leading or mentoring technical support or platform operations teams.
- Deep understanding of incident management, root-cause analysis, and operational reliability.
🎁 Benefits
- Health, dental, and vision insurance.
- Paid time off and paid holidays.
- 401(k) retirement plan with employer matching.
- Life and disability insurance.
- Employee Assistance Program (EAP) and wellness resources.
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