Related skills
data analysis segmentation dunning donor_retention donor_lifetime_value📋 Description
- Own and grow the recurring giving program and donor value.
- Design donor journeys across onboarding, retention, upgrade, reactivation.
- Lead multichannel donor communications and self-service tools.
- Manage end-to-end campaigns with data-driven segmentation.
- Improve dunning, payment retries, and recovery strategies.
- Collaborate with data and fundraising teams to guide strategy.
🎯 Requirements
- Experience managing sustainer giving programs.
- Proficiency in donor retention, upgrade strategies, and LTV growth.
- Knowledge of global fundraising markets and trends.
- Experience launching/testing campaigns and dunning across channels.
- Experience with audience segmentation and data analysis on journeys.
- Comfortable with donor KPI metrics and data-driven decisions.
🎁 Benefits
- Remote-first organization with staff in 40+ countries.
- Global, diverse, inclusive workplace.
- Access to U.S. benefits and perks page.
- Opportunity to work on Wikipedia and Wikimedia projects.
- Collaborative, donor-centered fundraising culture.
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