Lead Program Manager, Global SMB Vendor Operations

📋 Description

• Establish and maintain global vendor performance scorecards.
• Use AI to create scalable tracking and alerting for vendor compliance.
• Serve as the global escalation point for vendor issues; triage and resolve.
• Lead breach management: RCA facilitation and action plan execution.
• Maintain auditable records of vendor adherence, breaches, actions, and outcomes.
• Run global vendor cadence (monthly/quarterly) with clear narratives and follow-ups.

🎯 Requirements

• Bachelor's degree; 8+ years in ops/vendor mgmt/PM/financial ops.
• Experience using AI to boost speed and quality of outputs.
• High integrity; protect sensitive data; accountable for decisions.
• Proven ability to build and scale vendor networks.
• Leadership to manage large-scale ops; influence without direct authority.
• Analytical rigor; data storytelling; proficient with Salesforce, Tableau, MS Office/Google Suite.

🎁 Benefits

• Flexible work: remote with in-person collab 1-2x/6mo nationwide.
• PinFlex information available on the PinFlex page.
• Equity and incentive compensation eligibility.
• Inclusive culture; Pinterest is an equal opportunity employer.
• Access to AI-driven tooling and advanced analytics.