Related skills
nlp cloud machine learning agile ai📋 Description
- Drive strategic direction and value delivery for client accounts.
- Lead and mentor CS/PS teams; manage escalations to resolution.
- Own executive relationships; lead QBRs/EBRs with customers.
- Identify growth opportunities; shape forecast, renewal strategy.
- Deliver end-to-end technical architecture aligned to business goals.
- Partner with sales, delivery, and product teams to ensure outcomes.
🎯 Requirements
- Proven service or project delivery experience in IT or SaaS.
- Strong commercial awareness; ability to create business cases.
- Experience managing large, complex end-to-end projects.
- Strong technical experience; data analysis with Excel.
- Proficiency in data-driven decision making; BI tools.
- Experience leading or guiding teams and stakeholders.
🎁 Benefits
- Global, market-leading company with fast-paced, collaborative culture.
- Extensive internal career opportunities across roles, disciplines, locations.
- Pioneering AI, cloud and digital innovation at NICE.
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