Related skills
sql excel sql scripts powerpoint stored procedures📋 Description
- Lead and supervise Production Support team in daily operations.
- Schedule tasks, triage critical issues, and manage data changes/verification.
- Mentor junior staff; interact with internal study teams and sponsors.
- Serve as escalation point for high-priority issues.
- Ensure SLAs are met and issues resolved.
🎯 Requirements
- 3-4+ years in clinical trials industry.
- 4-7+ years in a user-facing role with troubleshooting and technical support via phone and email.
- Proficiency in SQL; ability to draft and execute SQL data scripts and stored procedures.
- Strong knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and SQL.
- Proven leadership, mentoring, and SLA management experience.
- Excellent interpersonal and cross-functional collaboration with internal/external stakeholders.
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