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data analytics ai routing experimentation automation📋 Description
- Own the product vision and roadmap for Member Care platforms and tooling
- Build and scale AI-powered support with virtual assistants, routing, and agent tools
- Collaborate with Operations to translate workflows and pain points into product requirements
- Drive end-to-end execution with Eng, Design, Data, Security, and Legal for reliability
- Leverage data and experimentation to prioritize investments and improve the support experience
🎯 Requirements
- 8+ years in product management, especially CX platforms or support tooling
- Proven track record delivering products in complex, high-volume environments
- Experience with AI-driven support solutions (conversational AI, agent assist, routing, automation)
- Strong data fluency: experimentation, funnel analysis, operational metrics
- Strong cross-functional collaboration and ability to translate concepts into strategy
🎁 Benefits
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for you and your dependents
- 401(k) retirement plan with employer match
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