Own daily operations of the People Helpdesk; triage, respond, and resolve queries within SLAs.
Maintain routing and escalation across Payroll, HR Admin, Lifecycle, TA, HRIS, and PBPs.
Deliver accurate guidance based on policies and People operations standards.
Manage and update the FAQ, knowledge base, and templates to reduce repeats.
Track and analyze query trends to identify recurring issues and training needs.
Collaborate with HRIS and People Analytics to ensure data drives insights.

🎯 Requirements

4-6 years of People Operations, HR service delivery, or employee support experience.
Experience using helpdesk or ticketing systems, HR platforms.
Strong understanding of People policies, HR operations processes, and employee lifecycle basics.
Excellent communication and ability to explain People processes clearly.
Experience supporting employees across multiple countries or entities.
Exposure to fintech, financial services, or fast-paced environments.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to HR & People Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot