Related skills
financial services process improvement onboarding coaching team leadership📋 Description
- Be an escalation point for Onboarding Associates; ensure quality app reviews.
- Provide real-time coaching and feedback to support agent development.
- Balance leadership duties with hands-on production work as needed.
- Escalate process, policy, and customer-experience questions.
- Identify trends to drive continuous improvement in lending operations.
- Advocate for a seamless borrower experience using brand/relationship skills.
🎯 Requirements
- 2+ years in lending, financial services ops, underwriting, or loan review.
- Proven track record of meeting productivity and quality targets.
- Experience mentoring peers and leading workflow allocation.
- Ability to prioritize, manage multiple responsibilities, and drive issues to resolution.
- Proven integrity and alignment with Upstart values.
- Deep knowledge of auto lending or onboarding operations.
🎁 Benefits
- Competitive compensation with base pay, bonus, and quarterly equity vesting.
- 401(k) plan with Upstart matching up to $15,000 per year.
- Employee Stock Purchase Plan with discounted stock options.
- Medical, dental, and vision coverage with Upstart paying 90%–100% depending on plan.
- HSA contributions and income protection benefits (life and disability).
- Paid time off, sick and safe time, and company holidays.
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