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customer service data entry gvp medical information adverse events📋 Description
- Handle inbound/outbound calls and emails for AEs, PCs, and MIs.
- Process spontaneous and solicited reports including AEs and PCs.
- Respond to web-based medical inquiries and MI/AEs per SOPs.
- Generate follow-up letters and AEM forms for product complaints.
- Update templates and route to medical reviewers.
- Identify/escalate issues to appropriate teams.
🎯 Requirements
- Pharm/Pharmacy or Life Science degree.
- Proficient in relevant computer applications.
- 3-5 years in UK/US call center environments.
- Excellent verbal and written communication skills.
- Ability to handle stressful situations.
- Flexible to work shifts including weekends.
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