Handle inbound/outbound calls and emails for AEs, PCs, and MIs.
Identify Adverse Events, Product/Medical Device complaints, and cases.
Respond to web-based medical inquiries and product complaints from HCPs and consumers.
Generate follow-up letters and complete AE monitoring forms.
Update templates for follow-up and route to medical reviewer for approval.
Document call information per Medical Information SOPs and escalate as needed.

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