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cms ai vendor management knowledge management guru📋 Description
- Lead cross-functional knowledge program projects to improve knowledge metrics.
- Identify AI-supported content maintenance solutions; lead AI workflows.
- Drive content operations and KM program; escalation point to meet deadlines.
- Create and maintain content for advisors and customers during high-priority launches.
- Proactively drive improvements; analyze data; build measurable action plans.
- Ensure data learnings from retrospectives feed future roadmaps.
🎯 Requirements
- Strong written and verbal communication with customers, advisors, and stakeholders.
- Experience with technical writing and continuous improvement methodologies.
- Document knowledge processes and taxonomies; optimize content end-to-end.
- Ability to interpret data/feedback and lead cross-functional initiatives.
- Program and project management experience; PMI methodologies.
- Experience with CMS/KMS (Guru, Sanity) and vendor management (RFI/RFP).
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