Build and execute a content governance framework for internal and external knowledge bases
Evaluate, select, and implement a company-wide LMS to deflect tickets
Design and launch role-specific learning paths for onboarding and enablement

🎯 Requirements

Proven experience building knowledge systems from scratch with measurable impact
Data-driven decision-making to analyze tickets and user behavior
Cross-functional influence without authority across teams
Systems thinking and governance design to scale knowledge
Bias toward action and comfort with ambiguity

🎁 Benefits

Own the entire knowledge strategy for a scaling company
Direct, measurable impact on efficiency and customer success
Rare dual-scope role bridging employee learning and customer education
Greenfield opportunity to establish standards and processes
Remote-first, globally distributed team

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