Lead IT Support Technician

📋 Description

• Own on-site IT operations for the NYC office, ensuring reliability and security.
• Provide end-to-end IT support for local employees and AV systems.
• Lead onboarding for East Coast new hires; mentor junior team members.
• Plan and execute office IT changes, hardware refreshes, and workspace tech upgrades.
• Serve as primary accountability for NYC IT outcomes; track and resolve issues.
• Build dashboards and reports to surface IT performance and service quality.

🎯 Requirements

• 7+ years of hands-on IT support or IT operations in a modern corporate setting.
• Proven ability to work independently, make sound decisions, own outcomes.
• End-user skills: macOS and Windows, SaaS apps, identity tools, collaboration platforms.
• AV systems: Zoom Rooms, Logitech Rally; enterprise AV experience.
• Customer experience focus with white-glove service and clear communication.
• On-site availability in the NYC office; frequent in-person support.

🎁 Benefits

• Four days in office; Fridays remote for nearby employees.
• In-office perks: backup care and commuter benefits.
• Competitive salary based on experience; 401k match; full benefits.
• Generous vacation, Chime Days, and paid time off.
• Community time off; wellness stipend; parental leave; Maven eligibility.
• In-person and virtual events to connect with teammates.