Lead Implementation Consultant

📋 Description

• Manage end-to-end delivery and implementation for enterprise customers.
• Advise customers with best practices; identify opportunities.
• Validate customer requirements via workshops with operational stakeholders.
• Define and communicate project plans with timelines and deliverables.
• Collaborate with Solutions Architects to design custom solutions.
• Engage CX Engineers and partners to deliver custom work on schedule.
• Map customer business structure to Deputy for usability and performance.
• Proactively communicate status, risks, and project health to stakeholders.
• Train-the-trainer approach; provide training sessions and materials.
• Collaborate with Support and Success to document configuration and handoff.

🎯 Requirements

• 3+ years in delivery, implementation, or project management.
• Proficient in defining/documenting deliverables: specs, gap analyses, use cases.
• Experience with enterprise SaaS applications.
• Knowledge of implementation cycles for internal and external initiatives.
• History of meeting tight deadlines and schedules.
• Able to relate to technical and non-technical teammates.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent organizational, documentation, and prioritization capabilities.

🎁 Benefits

• Remote-first policy with a work-from-home stipend.
• Employee Share Ownership Plan (ESOP).
• Paid parental leave.
• Group Salary Continuance Insurance.
• Employee Assistance Program (EAP).
• Additional leave days including study assistance and volunteering.