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windows macos vpn servicenow tanium📋 Description
- Serve as escalation point for hardware, software, network, and systems issues.
- Troubleshoot endpoints, OS, identities, SaaS tools, and basic networking.
- Help build a local IT team to support employees globally.
- Own ticket triage standards, prioritization, and escalation paths.
- Ensure consistent troubleshooting and high-quality ticket resolution against SLA.
- Maintain and improve day-to-day helpdesk workflows and knowledge base articles.
🎯 Requirements
- Minimum 5 years of technical support experience, with at least 2 years as lead engineer.
- Proven problem solving in Windows and macOS environments with productivity apps.
- Hands-on Microsoft 365 and Active Directory administration.
- Familiar with DNS, DHCP, VPNs, and TCP/IP for connectivity issues.
- Experience using ticketing systems (ServiceNow preferred).
- Exposure to cybersecurity fundamentals and endpoint management; Tanium preferred.
🎁 Benefits
- 5 days of Volunteer Time Off (VTO) per year.
- Hybrid work schedule with Krakow office in-office days.
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