Related skills
chatbots knowledge management conversational ai content governance ivr📋 Description
- Lead global QA strategy for Voice, Chat, Email, and Social.
- Own end-to-end QA strategy and KM across channels.
- Oversee AI/conversational AI optimization for self-service.
- Lead IVR experience design for seamless customer journeys.
- Liaise on audits; ensure regulatory/internal standards.
- Collaborate with Product, L&D, and Compliance on launches.
🎯 Requirements
- 8+ years in CX, QA, or contact-centre operations.
- 4+ years in senior leadership overseeing QA, KM, or ops.
- Proven success in content governance or conversational AI/chatbots in fintech.
- Experience managing audits and regulatory compliance in financial services.
- Systems thinker connecting quality data with knowledge systems.
- Clear communicator; data-driven; builder’s mindset; empathetic leader.
🎁 Benefits
- Culture: People-first culture, inclusive and humane.
- Learning: Development-focused with knowledge sharing.
- Compensation: Attractive pay, pension, health insurance, and annual bonus.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!