Related skills
data analysis stakeholder management dashboards multi-channel support qa tools📋 Description
- Define and refine QA frameworks and scorecards across channels
- Align voice and non-voice standards for consistent CX
- Maintain scoring integrity, audits, and governance
- Lead and develop a 13+ QA team; set targets and standards
- Design sampling and audit methods across channels
- Translate QA data into actionable insights for ops and leadership
🎯 Requirements
- Strong analytical and problem-solving skills
- Deep understanding of contact center operations and CX
- Proven people management and coaching abilities
- Experience with QA tools, CRM platforms, and dashboards
- Ability to analyze large datasets and identify trends
- Familiarity with multi-channel support environments
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!