Serve as the primary post-sales point of contact for federal customers.
Drive onboarding, implementation, and adoption of Dragos solutions.
Establish relationships, define success criteria and outcomes.
Own CS plans and conduct regular reviews to drive value and expansions.
Manage assigned customer segments and health metrics for proactive engagement.
Collaborate with Sales, TAM, PS, Intelligence, and Support for seamless CX; Travel up to 25%.

🎯 Requirements

US Citizenship is required.
5+ years in Customer Success, Account Management, or similar in cybersecurity, SaaS, or industrial sectors.
Define, track, and drive CS metrics (NDR, GDR, churn, expansion velocity).
Manage complex customer relationships with public sector stakeholders.
Understanding of cybersecurity and business outcomes.

🎁 Benefits

OTE: $175,000
Competitive Equity Package
Comprehensive Benefits Plan

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