Lead Customer Operations Executive

Added
7 days ago
Type
Full time
Salary
Salary not provided

Related skills

ai kpis open banking automation credit risk models

📋 Description

  • Support broker/dealer partners to complete Hire Purchase deals.
  • Assess affordability using underwriting guidelines, credit risk models, and Open Banking.
  • Make lending decisions with initial guidance.
  • Identify process improvements via automation and AI; work with engineering.
  • Set and track KPIs with Car Finance Ops Team Lead, GM and Head of Risk.
  • Collaborate with Engineering, Product Design and Risk to resolve issues.

🎯 Requirements

  • Previous experience in a customer-facing role.
  • Excellent written and verbal English communication skills.
  • Ability to work 3-4 weekend days per month.
  • Adaptable and comfortable with change in a dynamic startup.
  • Proactive in finding solutions.
  • Strong team player who collaborates to improve processes.

🎁 Benefits

  • Hybrid working with 4 weeks Work From Anywhere.
  • Competitive bonus scheme.
  • 4-week fully paid sabbatical after 4 years.
  • Personal development budgets for books and training.
  • Mental wellbeing support via Oliva.
  • SZÉP card for meals and accommodation.
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