Related skills
customer operations quality assurance cross-functional leadership vendor management leadership📋 Description
- Lead and develop a high-performing CAR team
- Coach and manage Customer Advocacy Associates
- Drive performance via productivity, quality, and SLAs
- Own QA, escalation, and vendor performance
- Partner with recruiting to hire and retain talent
- Drive cross-functional improvements and scalable solutions
🎯 Requirements
- 5+ years people mgmt in customer ops with BA
- Or 3+ years with Master’s or PhD or equivalent
- 3+ years in customer support, service delivery, or escalation
- Experience managing vendors/BPOs or external partners
- Own multi-domain operations: QA, escalations, service delivery
- Strong written and verbal communication; cross-functional collaboration
🎁 Benefits
- Remote-first culture; work from Canada
- Health care coverage for you and dependents
- Flexible Spending Wallets for tech, food and lifestyle
- Generous time off and holidays
- ESPP - Employee stock purchase plan
- Competitive benefits and accommodations on request
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!