Related skills
data analysis quality assurance vendor management cross-functional collaboration operational excellence📋 Description
- Lead and develop a high-performing Customer Advocacy Associates team
- Drive performance using metrics like productivity, quality, and service levels
- Own QA operations, escalation workflows, and vendor performance
- Improve service levels and customer satisfaction at scale
- Partner with cross-functional teams to address root causes and implement solutions
- Navigate complex challenges and drive operational excellence across partners
🎯 Requirements
- 5+ years people management in customer operations; Bachelor\'s degree
- 3+ years in customer support, service delivery, or complaint resolution
- Experience managing vendors, BPOs, or external partners
- Experience owning multi-domain operations: QA, escalations, service delivery
- Ability to lead complex cross-functional initiatives
- Strong operational mindset with SLAs, KPIs, and performance management
- Excellent written and verbal communication
- Able to work independently with minimal oversight
🎁 Benefits
- Remote-first company; work almost anywhere within the country
- Health care coverage for you and dependents
- Flexible Spending Wallets for tech, food, and lifestyle needs
- Time off with vacation and holiday schedules
- ESPP - employee stock purchase plan at a discount
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