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qa ai apis sops📋 Description
- Write and maintain AI-native content for chatbot, voicebot, and agent tools.
- Author dialogue flows with multi-turn interactions and escalation logic.
- Improve AI workflows by API integrations to retrieve data or trigger actions.
- Keep content current across AI tools as products and policies evolve.
- Identify SOP gaps and flag improvements for AI accuracy.
- Monitor analytics to surface content issues and prioritize fixes.
🎯 Requirements
- Experience in Customer Success or Support, Content Operations, Trust & Safety, QA, or similar.
- Hands-on experience with conversational AI or AI-powered support tools.
- Experience with systems/workflows that interface with automation or AI tools.
- Strong attention to detail and ability to execute with structure.
- Ability to collaborate with Product, Engineering, and Ops.
- Experience in fintech, payments, or high-growth startups preferred.
🎁 Benefits
- Competitive medical, dental, and vision
- Company equity
- 401(k) plan with company match
- Unlimited PTO + 13 holidays
- Parental leave
- Free Flex subscription
🚚 Relocation support
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