Lead Consultant, CX Advisory, GTM Strategy Team

📋 Description

• Lead CX advisory engagements with top customers focusing on AI, automation.
• Interview executives to uncover CX priorities and transformation goals.
• Translate insights into actionable CX roadmaps and metrics.
• Deliver executive-ready presentations aligning tech and business stakeholders.
• Develop impact realization plans tracking outcomes post-engagement.
• Collaborate with GTM Strategy, Sales, CS, and Services to pursue CX opportunities.

🎯 Requirements

• Bachelor's or equivalent experience preferred.
• 10+ years in CX strategy, consulting, IVA/DVA, AI, and contact center ops.
• Leadership in digital transformation and contact center operations.
• Expertise in CX, digital channels, self-service, and AI automation.
• Experience with MS Office (Excel/PowerPoint) and BI tools (Tableau/Looker).
• Willingness to travel 25-40%.

🎁 Benefits

• Health, dental, and vision coverage from day one.
• Mental health support platform for employees and dependents.
• Generous employee stock purchase plan.
• PTO, holidays, volunteer time, and 12 weeks paid parental leave.
• 401k saving plan with employer matching.
• Pay transparency and equal opportunity employer.