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snowflake excel power bi data governance root cause analysis📋 Description
- Own the global complaints lifecycle from intake to learning loop.
- SME escalation point for complex/high-risk complaints; ensure policy/regulatory alignment.
- Lead and coach frontline teams to embed consistent practices and regulatory understanding.
- Monitor SLAs and trends to identify risks and improvement areas.
- Ensure fair, clear, timely complaint outcomes and communications.
- Apply RCA methods and track actions; integrate QA signals into MI/RCA.
🎯 Requirements
- 5+ years in regulated complaints, fintech/financial services.
- Proven ability to manage escalated, complex complaints with fair, evidenced outcomes.
- Experience producing MI, trend analysis, and regulatory submissions.
- Connect complaints insights to business KPIs with clear recommendations.
- Experience with Excel, Power BI and Snowflake for data analysis.
- Skilled in RCA techniques (Lean/PDCA/5 Whys) and corrective actions.
🎁 Benefits
- Market competitive salary
- Opportunity to earn an annual bonus
- Great career growth and development opportunities in a global organization
- A flexible approach to work
- Generous insurance (health, disability, life)
- Paid holidays, time-off, and leave policies for life events
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