Related skills
account management upselling saas renewals client success📋 Description
- Influence client success metrics and show how to achieve results.
- Lead Executive Business Reviews to demonstrate value.
- Educate and support clients to develop their UGC programs.
- Proactively engage to boost loyalty and revenue growth.
- Advocate for clients across the organization to align support.
- Manage lifecycle across named accounts and drive renewals.
🎯 Requirements
- Significant account management experience focused on retention and revenue.
- Excellent relationship-building and executive champion experience.
- Ability to drive client and internal action with accountability.
- Experience managing multiple enterprise accounts concurrently.
- Highly organized with attention to quality of work.
- Bachelor's degree and 10+ years in client services or account management.
🎁 Benefits
- Remote-friendly, flexible work options.
- Great Place to Work recognition across offices.
- Commitment to diversity and inclusion.
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