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data analytics sql tableau process improvement project management📋 Description
- Leads cross-functional CS improvement projects.
- Uses Lean Six Sigma to deploy global process solutions.
- Partners with CS Analytics to design metrics and measurements.
- Analyzes data to drive decisions and improvements.
- Develops process designs across journeys and policies.
- Communicates progress to stakeholders and leadership.
🎯 Requirements
- 8+ years operations experience (industrial engineering or similar)
- Advanced knowledge of customer service and contact center operations
- Lean Six Sigma Green Belt or Black Belt or equivalent
- Strong stakeholder management and cross-functional collaboration
- Comfortable with ambiguous problems; skilled in process design
- Data analytics using SQL, Tableau, Excel, and AI tools
🎁 Benefits
- Bonus eligibility and equity
- Comprehensive benefits package
- Employee Travel Credits
- Inclusive, accessible recruitment and accommodations
- Remote-friendly, flexible work environment
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