Lead Business Process Analyst

📋 Description

• Own end-to-end process architecture across the customer lifecycle.
• Define standards and best practices for documenting processes.
• Maintain maps, SOPs, and workflows reflecting current ops.
• Lead cross-functional analysis to identify gaps and root causes.
• Partner with analysts to validate findings and drive changes.
• Enable governance and change management across RevOps.

🎯 Requirements

• 7–10 years in BPM, Operations, or Process Improvement.
• Experience owning and scaling cross-functional processes.
• Influence senior stakeholders in high-growth environments.
• Deep experience with customer-facing teams (CS, Support, RevOps).
• Exceptional process mapping, documentation, and facilitation.
• Excellent written and verbal communication skills.
• SaaS or high-growth tech company experience.
• Familiar with Revenue Operations and end-to-end lifecycle.
• Experience partnering with systems, automation, and BI teams.
• Proficiency with process documentation and visualization tools (Lucid, Miro, Visio, Confluence).

🎁 Benefits

• Global remote-first team across 15+ countries
• Impact a growing RevOps organization
• Culture focused on collaboration, innovation, and people first
• Learning and growth opportunities in a fast-moving SaaS company