Related skills
stakeholder management ai governance cx regulatory compliance📋 Description
- Lead and manage VRS consulting teams to ensure high-quality delivery
- Own end-to-end engagements across CX, AI, and digital transformation
- Resolve complex delivery challenges as senior escalation point
- Translate objectives into actionable transformation roadmaps
- Drive value realization with clear ROI metrics
- Design change strategies across people, process, technology
🎯 Requirements
- 7+ years in consulting, CX, or contact centre transformation
- Proven track record delivering large-scale transformations
- Hands-on experience with AI, automation, and digital technologies
- Experience in sovereign cloud or regulated environments (preferred)
- Strong stakeholder management, including executive engagement
- Change management and adoption at scale
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