Own existing customer relationships to build successful partnerships
Serve as primary point of contact for customers, handling questions and escalations
Proactively identify opportunities to improve customer satisfaction and retention
Coordinate cross-functional efforts to support customer success
Establish trust with healthcare stakeholders, including clinicians, IT and ops leaders
Help build internal processes and playbooks as we scale the function

🎯 Requirements

3-5 years healthcare-focused experience in CSM, PM, or client-facing roles
Excellent communication and relationship-building skills
Comfortable working in a fast-paced, evolving startup environment
Strong project management instincts; ability to drive despite ambiguity
Exposure to clinical or related workflows (RCM, CDI)
Hybrid: 2 days/week in Boston or New York City

🎁 Benefits

Expected compensation: $140,000-160,000 USD

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