Launch Specialist I

📋 Description

• Onboard caregivers and patients independently.
• Document onboarding progress for each case.
• Use Salesforce and TalkDesk for documentation.
• Pilot and refine engagement and intake in new markets.
• Collaborate with Launch team to ensure smooth launches.
• Manage multiple states concurrently; build market relationships.

🎯 Requirements

• 2+ years in a consumer-facing role with high call volumes.
• Examples of identifying process improvements.
• Strong HIPAA/privacy compliance knowledge; state rule awareness.
• Proactive, self-directed with high autonomy.
• Adaptable with focus on launch process quality; problem solving.
• Proven ability to build relationships with stakeholders.

🎁 Benefits

• Competitive compensation and medical benefits.
• Retirement plans and wellness programs.
• Ongoing learning opportunities and company events.
• Inclusive, equal-opportunity employer environment.