Related skills
crm hubspot salesforce tableau zendesk📋 Description
- Lead LatAm CX ops; optimize processes & KPIs.
- Drive data-driven decisions using CSAT, FCR, and productivity metrics.
- Lead and develop CX team; hiring, coaching, performance.
- Build QA programs for consistent CX across touchpoints.
- Partner across Product, CS, Process Improvement, and WFM.
- Support wellbeing mission; foster customer-centric culture.
🎯 Requirements
- CX, Customer Support or Operations experience.
- Leadership: proven ability to lead teams.
- Customer-centric with focus on metrics.
- Languages: Advanced Spanish and English.
- Analytical: data analysis and reporting (Power BI, Tableau).
- Tech-savvy; familiarity with Zendesk, Salesforce, HubSpot.
🎁 Benefits
- Hybrid remote options; flexible work model.
- Flexible benefits you can customize.
- WELLHUB Gold+ membership and wellness resources.
- WELLZ emotional wellbeing program.
- Healthcare, dental and life insurance.
- Paid time off and parental leave.
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