Related skills
data analysis ecommerce logistics nps📋 Description
- Manage day-to-day carrier relations in Germany and Austria to meet service levels
- Monitor performance reports; address live issues with Delight and Warehouse
- Configure shipping in backend to ensure correct options and smooth flow
- Analyze delivery data, costs and NPS to identify optimization opportunities
- Lead improvement initiatives to boost customer experience and efficiency
- Plan and execute peak periods; coordinate with stakeholders and carriers
🎯 Requirements
- 2-3+ years in logistics, delivery ops, or carrier management
- Experience in fast-paced ecommerce or operations a plus
- Fluent in German and English (spoken and written)
- Strong analytical skills; comfortable with data
- Curious about new tech; enjoy testing and learning
- Available 25-40 hours per week
🎁 Benefits
- Flexible working: core hours 10-4
- Work abroad up to 30 days per year
- 24 vacation days + option to buy 5
- Happiness days and personal time
- Mental health support through Open Up
- Office perks: healthy lunches and rooftop terrace
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