FazWaz is part of

SEA Connect Group, which includes Lamudi, DotProperty, MyProperty, Trovit, and exclusive partnerships with Realtor.com and RealEstate.com.au across Southeast Asia. We operate

one of the largest PropTech and online real estate ecosystems in the region, combining:

- High-traffic real estate portals

- Proven lead-generation engines

- Advanced CRM and transaction tools

- Fast-scaling brokerage operations across Thailand, Bali, the UAE, and the Philippines

With millions of monthly visitors, strong inbound demand, and industry-leading tools, we are building FazWaz Bali into one of the most disciplined, scalable brokerages in Southeast Asia. This role is a chance to join a high-performance, tech-enabled brokerage and build the operational foundation that helps the Bali team scale fast.

About this role:

We are hiring a

highly organised, detail-oriented operations professional to support the General Manager and ensure daily operations run smoothly, efficiently, and with structure. This mid-level operations role drives the processes, reporting, and coordination that power our brokerage. It’s not an admin job and not a high-level strategy supervision position, it’s the operational engine that ensures everything runs seamlessly.

Key responsibilities:

Support the General Manager as the primary operations partner

Ensure smooth coordination between agents, listing team, HR Jakarta, finance, and support teams

Maintain onboarding steps, operational checklists, schedules, and SOP compliance

Build clear, simple SOPs and update them as the operation grows

Ensure processes are followed and follow up when they are not

Identify inefficiencies and implement practical fixes that improve speed and clarity

Maintain performance dashboards for leads, conversions, and agent KPIs

Prepare weekly/monthly reports with clear insights and next steps

Track bottlenecks and highlight risks early

Build and maintain Excel/Google Sheets trackers, templates, and dashboards

Ensure PopDeal (CRM) data and workflows remain clean and structured

Take operational and follow-up tasks from the GM and deliver them end-to-end

Ensure tasks assigned to agents and cross-functional teams are completed

Maintain operational discipline and strong follow-through across the office

What success look like (3-6 months)?

Clear SOPs implemented across all departments

Strong weekly reporting delivered consistently

Faster, cleaner onboarding for new agents

Reduced manual inconsistencies through better organisation and templates

Higher accountability and smoother daily operations

Significant reduction of GM’s operational load

A more structured, predictable environment for agents and support teams

Is this you?

Bachelor Degree in Psychology, Communication, Administration or related field

5+ years in operations, business support, project coordination, or sales operations

Strong Excel/Google Sheets skillsExperience creating SOPs, workflows, trackers, and structured documentation

Very organised and detail-oriented with strong follow-up

Good verbal and written English command

Comfortable working in a high-growth, fast-paced environment

Experience in real estate, brokerage operations, BPO, hospitality, or startup environments

Familiarity with CRM usage and basic process management

What you get with FazWaz:

Being part of Southeast Asia’s leading PropTech ecosystem

Real career progression: clear growth path into Senior Operations roles or Regional Ops roles

Attractive salary and benefit packages

Work within a powerful network including FazWaz, Lamudi, DotProperty, MyProperty, and Trovit

Shape the systems, processes, and reporting for one of the most active brokerages on the island

Strong support from regional teams

Compensation

Brokerage Operations Manager - FazWaz

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