Account Manager (Corporate Accounts)

Job Description:

The Account Manager will handle corporate accounts end to end managing collections and billing, driving renewals, executing upsells, and recovering at-risk or churned clients. You will be the primary liaison, ensuring client satisfaction and revenue growth while maintaining compliance.

Key Responsibilities:

1. Collections & Billing

● Manage timely billing cycles: issue invoices, statements of account (SOA), and follow up payments.

● Contact clients via phone/email for overdue accounts; develop repayment plans.

● Reconcile payments and credits, collaborate with Finance to resolve discrepancies.

2. Renewal and Retention

● Coordinate with internal teams to prepare proposals, campaigns, and pricing.

● Ensure contracts are renewed 30–60 days before expiry.

3. Upselling & Cross-selling

● Identify expansion opportunities within existing accounts.

● Develop and present ROI driven proposals for new features or services.

4. Stakeholder Management & Client Management

● Build and maintain strong working relationships with key client contacts including finance, procurement, and operational decision-makers.

● Act as the primary point of contact for all billing, collections, and account-related matters.

● Address escalations promptly and collaborate with internal teams to ensure a positive client experience.

5. Reporting & Process Improvement

● Maintain accurate data in CRM and other trackers, documenting all client communications and activities.

● Prepare and present weekly and monthly reports on collections status, renewal pipeline, upsell progress, and account health.

● Analyze collection trends, identify bottlenecks, and recommend process improvements to enhance efficiency

Minimum Qualifications:

● Bachelor’s Degree in Business, Marketing, Real Estate, Communications, or a related field.

● Knowledge of accounts receivable processes, billing systems, and credit control best practices.

● Proven track record in renewals, upselling, and client retention.

● Excellent communication, negotiation, and interpersonal skills.

● Experience working with corporate clients in sectors such as telecommunications, banking, fintech, SaaS, logistics, or BPO industries is preferred.