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Lalamove

Assistant Manager, Driver Operations

On site Operations
Added
14 days ago
Location
Type
Full time
Salary
Not Specified

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Related skills

analytics google sheets onboarding excel driver operations

At Lalamove, we believe in the power of community. Every day, millions of drivers and customers use our technology to connect with one another and move things that matter. Delivery is what we do best — and we make sure it’s always fast and simple.

Since 2013, we’ve been transforming the logistics industry by building the most efficient delivery solutions. Our mission is to empower local communities with fast and easy deliveries, and our vision is to make Lalamove synonymous with delivery.

After achieving strong growth across Asia, we are now expanding globally. In LATAM, we are proudly operating in Brazil and Mexico, bringing our technology to new markets and helping local businesses thrive.

As the Assistant Manager, Driver Operations, you will be responsible for ensuring the efficient and secure onboarding of drivers onto our platform, while leading initiatives to grow our fleet of branded vehicles. This role plays a key part in ensuring operational excellence and supporting business growth by maintaining high-quality standards in driver onboarding and sticker installations.

What You'll Do

  • Oversee and optimize the driver onboarding process to ensure efficiency, compliance, and a positive experience.
  • Develop and implement strategies to increase the adoption of branded stickers on driver vehicles.
  • Monitor and analyze key performance indicators (KPIs) related to driver verification and conversion to branded sticker vehicles.
  • Collaborate with Marketing and Operations teams to design campaigns that encourage driver participation.
  • Identify operational gaps and propose process improvements to enhance driver satisfaction and retention.
  • Ensure adherence to safety and quality standards throughout onboarding and vehicle branding processes.
  • Support and organize driver-related events, workshops, and training sessions.
  • Assist in managing the driver support team, ensuring alignment with business goals.
  • Manage and keep engaged a team of team leader´s and their rerspective team members focused on productivity and quality.

    • Additional Information

    What We’re Looking For

    - 2+ years of experience in contact center operations, logistics, or partner driver management.

    - Strong analytical skills with proficiency in Google Sheets/Excel and reporting tools.

    - Excellent communication and negotiation abilities.

    - Knowledge of local transport regulations and onboarding processes (a plus).

    - Fluent in English (mandatory).

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