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customer service hospitality front desk lab operations operations coordination📋 Description
- Serve as the first point of contact for WHOOP Labs participants
- Explain policies, study expectations, and available amenities on arrival
- Act as a WHOOP brand ambassador, creating an engaging participant experience
- Communicate directions and access instructions ahead of visits
- Coordinate participant flow across studies and ensure timely sessions
- Create a welcoming, clean lab environment and guest-friendly spaces
🎯 Requirements
- 2+ years in hospitality, customer service, front desk, or guest-facing roles
- Strong interpersonal and communication skills
- Attention to detail and ability to manage multiple participants and schedules
- Comfortable coordinating with multiple teams and providing real-time updates
- Reliable, proactive, and able to maintain a high-quality environment
- Passion for health, wellness, and delivering exceptional guest experiences
🎁 Benefits
- Equal Opportunity Employer
- Work in-person at WHOOP Labs in Boston
- Exposure to health and performance research environments
- Collaborative, guest-focused team environment
- Temporary contract through remainder of 2026
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