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powershell python jamf freshservice manageengine📋 Description
- Provide primary support for lab IT infra and system requests per SLA.
- Onsite troubleshooting of lab computer systems, networks, hardware, software.
- Install, configure, manage lab-related software, licenses, and workstations.
- Collaborate with Network/System Admins to maintain solutions in regulated env.
- Record events, problems, and resolutions in Freshservice.
- Create and manage user accounts and access controls.
🎯 Requirements
- 3+ years in Help Desk or IT support.
- Windows 10/11 experience.
- Entra ID and ticketing systems experience.
- MDM tools (ManageEngine, Jamf) experience.
- Onsite Mon-Sat with defined shifts.
- Excellent communication and customer service.
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