Related skills
datadog salesforce linux bash python📋 Description
- Own L2 cases end-to-end to resolution or L3 handoff.
- Apply a structured diagnostic method: hypothesis, test, document outcomes.
- Triage issues across QSIC stack: device, audio, network, cloud, Salesforce.
- Escalate with logs, test results, timeline and what’s ruled out.
- Manage queue in Salesforce; clear comms with stores and stakeholders; SLA.
🎯 Requirements
- 2+ years in technical support with independent investigation.
- Hands-on Linux at the command line: logs, services, diagnostics.
- Structured troubleshooting methodology; progress with incomplete info.
- Strong networking: DNS, DHCP, static IP, firewall, TLS, NTP.
- Experience with CRM/ticketing (Salesforce preferred) and accurate records.
- Bonus: Python or Bash scripting; cloud infra concepts; Datadog; EN/ES.
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