Related skills
ccna comptia network+ wired networking wireless networking netgear insight📋 Description
- Front-line support for NETGEAR switches, APs, routers, NAS, Insight, Exium.
- Troubleshoot moderately complex wired and wireless networking issues.
- Escalate complex/unresolved issues to L3 Technical Support when needed.
- Collaborate with L3 engineers to resolve escalated cases.
- Communicate clearly with customers of varying technical levels.
- Deliver a customer-focused, empathetic, solution-oriented experience.
🎯 Requirements
- Wired and wireless networking fundamentals.
- Strong analytical and troubleshooting skills.
- Familiarity with remote diagnostic tools and ticketing systems.
- Fluency in Korean; professional English (spoken and written).
- Bachelor’s degree in IT, Engineering, or related field.
- CCNA, CompTIA Network+, or equivalent; 2+ years in technical support.
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