Level 2 Technical Support Engineer for NETGEAR Enterprise.
Troubleshoot issues, manage support cases, collaborate with teams.
Resolve moderately complex wired and wireless networking problems.
Escalate advanced issues to L3 engineers as needed.
Provide front-line support via phone, email, and chat for NETGEAR products (switches, APs, routers, NAS, Netgear Insight, Exium).
Deliver customer-focused, empathetic, solution-oriented service.

🎯 Requirements

Solid understanding of wired and wireless networking fundamentals.
Strong analytical and troubleshooting skills for wired and wireless issues.
Familiarity with remote diagnostic tools and ticketing systems.
Mandarin fluency; professional English proficiency (spoken and written).
Bachelor’s degree in IT, Engineering, or related field.
CCNA or CompTIA Network+ (or equivalent); 2+ years of experience.

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