Related skills
datadog javascript html java mysql📋 Description
- Understand Netomi systems: AI Studio, Backend Architecture, Agent Desk Integrations.
- Translate customer requirements into AI Studio solutions.
- Participate in the software development lifecycle to learn new features.
- Resolve ticket queue via Zendesk.
- Lead troubleshooting through incident management.
- Create docs and maintain internal knowledge base.
- Improve internal processes between support teams.
- Assist and own production setups in client environments.
- Own and report SLA and key metrics.
- Participate in a 24x7 rotational shift.
🎯 Requirements
- 5-6 years in admin and technical support; Zendesk and API integrations.
- Proficient in Java and HTML; strong JavaScript skills.
- Deep troubleshooting experience with agent desks like Zendesk, Salesforce, Genesys.
- Hands-on with Postman, Datadog, Workato.
- Respond to customer inquiries via phone, email, or chat.
- Train new hires and mentor L1s; collaborate with cross-functional teams.
🎁 Benefits
- Work with global brands on enterprise CX.
- No-code platform enables rapid deployments.
- Backed by investors WndrCo, YC, Index Ventures.
- Remote-first, flexible work environment.
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