Related skills
azure java linux aws python📋 Description
- 2nd Level Technical Support Engineer for Celonis Product Suite
- Located in Madrid; reports to Director of Customer Support
- Diagnose and resolve technical/product issues across Celonis
- Interface with customers, partners and internal teams
- Focus on expert analysis and complex incident resolution
- Contribute to CSI and knowledge base improvements
🎯 Requirements
- Education: Bachelor of Computer Science, Engineering, or related IT degree
- Experience: Minimum 3 years in technical support for international customers
- ITIL v3 Foundation Certification; additional ITIL is a plus
- Cloud Technologies: AWS or Azure cert and Kubernetes/containerised env
- Systems Administration: Linux/Unix administration experience
- Databases: SAP HANA, Oracle, MS SQL Server
🎁 Benefits
- Pioneer Innovation: Leading process mining tech
- Accelerate Growth: Clear career paths and mentorship
- Exceptional Benefits: PTO, hybrid options, RSUs, parental leave
- Well-being First: Gym subsidies, counseling, wellbeing programs
- Connect and Belong: Inclusion and belonging programs
- Make Meaningful Impact: Join a values-driven company
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