Related skills
sharepoint online microsoft 365 teams exchange online microsoft entra id📋 Description
- Escalation point for internal IT Helpdesk; troubleshoot and resolve issues.
- Support Microsoft 365 apps: Exchange Online, Teams, SharePoint, OneDrive.
- Monitor service health and provide workarounds during incidents.
- Manage Entra ID: user/group management, MFA, SSO, Conditional Access.
- Handle AD, DNS, GPO, and domain controller operations.
- Coordinate with Microsoft for escalations and upgrades.
🎯 Requirements
- Bilingual in English and Mandarin.
- Hands-on Microsoft 365 support: Exchange Online, SharePoint Online, OneDrive, Teams.
- Strong knowledge of Microsoft Entra ID, MFA, SSO, and Conditional Access.
- Experience with Active Directory, DNS, GPO, and domain controllers.
- Familiarity with Microsoft Entra Connect (Azure AD Connect) sync.
- Experience with email security platforms (Mimecast) and DigiCert lifecycle knowledge.
- Excellent communication and ability to coordinate across teams.
- Ability to troubleshoot complex issues methodically and independently.
🎁 Benefits
- HMO coverage from day 1 (plus 2 dependents)
- Group life insurance (upon regularization)
- Paid annual and sick leaves (convertible into cash)
- Paid compassionate leave (5 days)
- Employee Referral Bonus Program
- Hybrid Working Arrangement
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