Related skills
lms customer service spanish english canvas📋 Description
- Handle tickets via web, phone, or chat from admins, faculty, staff, students
- Escalate unresolved tickets to Level 2 Support
- Provide timely updates to users
- Mentor and assist Level 1 staff when needed
- Support clients from issue initiation to resolution
🎯 Requirements
- English and Spanish fluency
- Availability to work US business hours
- Strong technical troubleshooting skills
- Self-directed in a fast-paced environment
- Clear written and verbal communication
- Onboarding: 3-week training commitment
🎁 Benefits
- Competitive compensation and equity program
- Flexible schedules and remote-friendly culture
- Wellness programs and mental health support
- Learning and development stipends
- Tech provided: Mac, PC options
- Inclusive culture with support and connection
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