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json apis tcp/ip dns vpn📋 Description
- Respond to customer requests for technical assistance over phone and chat
- Manage fast-paced, independent support work with a focus on customer needs
- Collaborate with other support reps across multiple locations
- Handle complex technical issues and escalate when needed
- Support knowledge sharing and case collaboration across teams
- Participate in incident management and post-mortem activities
🎯 Requirements
- Bachelor’s degree in a technical field or equivalent hands-on experience
- 4–6 years in technical support or escalation (SaaS, IoT preferred)
- Networking basics: TCP/IP, DNS, DHCP, VPNs
- Experience with logs, diagnostics, and multi-layer issue analysis
- Familiarity with cloud platforms and connected hardware; APIs/web integrations
- Strong collaboration and customer-facing communication skills
- Leadership experience in mentoring or guiding peers on complex cases
🎁 Benefits
- Above-market total rewards with base, bonus, and equity
- Flexible remote model with in-person office options
- Professional development stipend
- Comprehensive health and parental leave plans
- Inclusive culture with accommodations support
- Security and privacy protections in recruiting
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