Act as a Global Service Desk agent delivering L1/L2 IT support for 1,000+ users worldwide.
First point of contact for incidents and requests via Jira Service Management.
Hands-on support for end-user systems, identity/access, and Microsoft 365.
Support end-user devices and OS: Windows, Linux, macOS.
Follow ITIL/ITSM processes; log, categorize, prioritize, escalate, and resolve incidents.
Collaborate with global IT teams to ensure consistent service delivery.

🎯 Requirements

Bachelor degree in CS/IT or equivalent practical experience.
ITIL-aligned ITSM practices; Jira Service Management.
Strong experience with Microsoft Entra ID and Microsoft 365.
Proficiency with Windows 10/11, Linux, macOS; basic networking.
Identity, authentication, and access management; Entra ID provisioning.
Ability to work in shift-based/on-call rotation.

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